Compliance engineered for the Cloud
Salesforce maintains a comprehensive set of compliance certifications and attestations to validate our #1 value of Trust.

FAQ's and White Papers

Security White Papers and FAQ's related to topics such as enterprise security, business continuity, ransomware, vulnerability management, incident management, security related implementation best practice and more.

Applicable documents by service

NameUpdated OnInfrastructureServices
Salesforce Ransomware Mitigation Summary 2025-02-10 First party, AWS, Hyperforce B2B Commerce
B2C Commerce / Commerce Cloud
Salesforce Services, Sales Cloud, Service Cloud and Industries
Salesforce Data Cloud Security White Paper (JP) 2025-01-31 Hyperforce B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
Marketing Cloud
Marketing Cloud - Account Engagement
MuleSoft
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Salesforce Hyperforce Infrastructure and Platform Security White Paper (JP) 2025-01-31 Hyperforce B2B Commerce
Customer Data Cloud
Einstein Platform
Marketing Cloud
Salesforce Government Cloud Plus
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Salesforce Agentforce & Einstein Generative AI Security White Paper (EN) 2025-01-26 Hyperforce B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
Einstein Platform
LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate
Marketing Cloud
Marketing Cloud - Account Engagement
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Tableau Cloud - Accessing Your Private Network Data with Data Connect 2025-01-22 Hyperforce Tableau
UK’s NCSC 14 Security Cloud Principles 2025-01-20 First party, AWS, Hyperforce Salesforce Services, Sales Cloud, Service Cloud and Industries
[Whitepaper] Tableau Pulse Security Overview 2025-01-16 AWS Tableau
MC Personalization Security Defense in Depth Whitepaper 2025-01-15 AWS Marketing Cloud
Salesforce Third Party Risk Management Overview 2025-01-02 First party, AWS, Hyperforce Audience Studio and Data Studio
B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
Einstein Platform
Heroku
LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate
Marketing Cloud
Marketing Cloud - Account Engagement
MuleSoft
Salesforce Professional Services
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Vulnerability Management and Response Plan Summary 2025-01-02 First party, AWS, Hyperforce Audience Studio and Data Studio
B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
Einstein Platform
Heroku
LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate
Marketing Cloud
Marketing Cloud - Account Engagement
MuleSoft
MuleSoft Government Cloud
Salesforce Government Cloud Plus
Salesforce Professional Services
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Customer Guide for Incident Notification 2024-12-12 First party, AWS, Hyperforce Customer Data Cloud
Salesforce Government Cloud Plus
Salesforce Services, Sales Cloud, Service Cloud and Industries
Hyperforce External IPs 2024-12-11 Hyperforce Salesforce Services, Sales Cloud, Service Cloud and Industries
Salesforce Secure Development Lifecycle Overview 2024-12-05 First party, AWS, Hyperforce Audience Studio and Data Studio
B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
Einstein Platform
Heroku
LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate
Marketing Cloud
Marketing Cloud - Account Engagement
MuleSoft
MuleSoft Government Cloud
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Salesforce Data Cloud Security White Paper (EN) 2024-11-30 Hyperforce B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
Marketing Cloud
Marketing Cloud - Account Engagement
MuleSoft
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Salesforce Hyperforce Infrastructure and Platform Security White Paper (EN) 2024-11-30 Hyperforce B2B Commerce
Customer Data Cloud
Einstein Platform
Marketing Cloud
Salesforce Government Cloud Plus
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Salesforce Marketing Cloud Engagement Security White Paper (EN) 2024-11-30 First party Customer Data Cloud
Marketing Cloud
HECVAT - Marketing Cloud Engagement 2024-11-14 First party Marketing Cloud
HECVAT - Salesforce Services 2024-11-14 First party Salesforce Services, Sales Cloud, Service Cloud and Industries
[Whitepaper] Security at Slack 2024-11-01 AWS Slack
Non-functional requirement grades by IPA (Japan) 2024-10-30 First party Salesforce Services, Sales Cloud, Service Cloud and Industries
Information Security Guidelines for CSP (Japan) 2024-10-03 First party Salesforce Services, Sales Cloud, Service Cloud and Industries
Salesforce Security (Incident) Response Plan 2024-09-05 First party, AWS, Hyperforce Audience Studio and Data Studio
B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
Einstein Platform
Heroku
LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate
Marketing Cloud
Marketing Cloud - Account Engagement
MuleSoft
MuleSoft Government Cloud
Salesforce Government Cloud Plus
Salesforce Professional Services
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Salesforce Services Hyperforce Storage Encryption Summary 2024-08-23 AWS, Hyperforce Salesforce Services, Sales Cloud, Service Cloud and Industries
Indonesia Financial Services user guideline for Salesforce Services 2024-08-11 Hyperforce Salesforce Services, Sales Cloud, Service Cloud and Industries
HECVAT - Hyperforce 2024-07-02 Hyperforce Salesforce Services, Sales Cloud, Service Cloud and Industries
Flexible Network Egress Allowlisting for Salesforce Orgs 2024-06-20 First party Salesforce Services, Sales Cloud, Service Cloud and Industries
Medical Information System Security Management Guideline (JP) 2024-05-30 First party Salesforce Services, Sales Cloud, Service Cloud and Industries
[Whitepaper] Mitigating LLM Risks Across Salesforce’s Gen AI (JP) 2024-05-29 AWS, Hyperforce Einstein Platform
[Whitepaper] Mitigating LLM Risks Across Salesforce’s Gen AI 2024-05-02 AWS, Hyperforce Einstein Platform
FISC Security Guidelines (Japan) - Salesforce Services 2024-04-26 First party Salesforce Services, Sales Cloud, Service Cloud and Industries
US Dept. of Defense Cybersecurity Maturity Model (CMMC) & Salesforce Whitepaper 2024-03-14 First party, AWS MuleSoft Government Cloud
Salesforce Government Cloud Plus
Slack (GovSlack)
Singapore Financial Services user guideline for Salesforce Services 2024-03-05 Hyperforce Salesforce Services, Sales Cloud, Service Cloud and Industries
Salesforce Services First Party Storage Encryption Summary 2024-02-20 First party Salesforce Services, Sales Cloud, Service Cloud and Industries
Einstein GPT Security White Paper (JP) 2023-09-29 Hyperforce B2B Commerce
B2C Commerce / Commerce Cloud
Einstein Platform
Marketing Cloud
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
FISC Security Guidelines (Japan) - Marketing Cloud 2023-08-03 First party Marketing Cloud
Security Perspective on the Shared Responsibility Model 2023-07-24 First party, AWS, Hyperforce Audience Studio and Data Studio
B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate
Marketing Cloud
Marketing Cloud - Account Engagement
Salesforce Professional Services
Salesforce Services, Sales Cloud, Service Cloud and Industries
Salesforce Distributed Denial of Service (DDoS) Risk Mitigation Overview 2023-06-12 First party, AWS B2C Commerce / Commerce Cloud
Marketing Cloud
MuleSoft
Salesforce Services, Sales Cloud, Service Cloud and Industries
Salesforce Services 21 C.F.R. PART 11 FAQ Overview 2023-02-17 First party, AWS, Hyperforce Salesforce Services, Sales Cloud, Service Cloud and Industries
Salesforce Vulnerability Management Program Overview 2022-12-12 First party, AWS, Hyperforce Audience Studio and Data Studio
B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
Einstein Platform
Heroku
LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate
Marketing Cloud
Marketing Cloud - Account Engagement
MuleSoft
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Salesforce Enterprise Security Overview (JP) 2022-10-04 First party, AWS, Hyperforce Audience Studio and Data Studio
B2B Commerce
Marketing Cloud
Marketing Cloud - Account Engagement
Salesforce Professional Services
Salesforce Services, Sales Cloud, Service Cloud and Industries
Salesforce Security (Incident) Response Plan (JP) 2022-10-04 First party, AWS, Hyperforce Audience Studio and Data Studio
B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
Einstein Platform
Heroku
LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate
Marketing Cloud
Marketing Cloud - Account Engagement
MuleSoft
MuleSoft Government Cloud
Salesforce Government Cloud Plus
Salesforce Professional Services
Salesforce Services, Sales Cloud, Service Cloud and Industries
Tableau
Account Engagement (fka Pardot) Security Overview 2022-08-05 AWS Marketing Cloud - Account Engagement
Personalization (fka Interaction Studio) Security Overview 2022-08-05 AWS Marketing Cloud
Security Perspective on the Shared Responsibility Model (JP) 2022-08-02 First party, AWS, Hyperforce Audience Studio and Data Studio
B2B Commerce
B2C Commerce / Commerce Cloud
Customer Data Cloud
LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate
Marketing Cloud
Marketing Cloud - Account Engagement
Salesforce Professional Services
Salesforce Services, Sales Cloud, Service Cloud and Industries
Securely Operating the MuleSoft Environment 2022-05-25 First party MuleSoft
Salesforce Enterprise Security Overview 2022-03-11 First party, AWS, Hyperforce Audience Studio and Data Studio
B2B Commerce
Marketing Cloud
Marketing Cloud - Account Engagement
Salesforce Professional Services
Salesforce Services, Sales Cloud, Service Cloud and Industries
Salesforce Meeting Belgium Government Security Requirements 2022-03-07 First party, Hyperforce Salesforce Services, Sales Cloud, Service Cloud and Industries
Computerized System Validation Guideline (JP) 2021-12-02 First party Salesforce Services, Sales Cloud, Service Cloud and Industries
Salesforce Security Tips for Guest User Access Controls (JP) 2021-09-16 First party, AWS, Hyperforce Salesforce Services, Sales Cloud, Service Cloud and Industries
[Whitepaper] Tableau Secure Development 2021-09-08 AWS Tableau
Salesforce Security Tips for Guest User Access Controls 2021-06-17 First party, AWS, Hyperforce Salesforce Services, Sales Cloud, Service Cloud and Industries
Vulnerability Scan Report - Tableau Online 2021-03-09 AWS Tableau
Security and Compliance Best Practices and FAQ - Work.com 2020-07-30 First party, AWS Salesforce Services, Sales Cloud, Service Cloud and Industries
NISC Common Standards for Government Agencies (JP) 2019-08-08 First party Salesforce Services, Sales Cloud, Service Cloud and Industries