Agentforce & Einstein Platform

Applicable to the services and features branded as: Agentforce (Agentforce Assistant, Agentforce Coworker, Agentforce Employee Agent, Agentforce Sales Coach, Agentforce SDR, Agentforce Service Agent, Agentforce for Flow [f/k/a Einstein for Flow], Agentforce Voice, Setup with Agentforce), Einstein Bots, Einstein Copy Insights, Einstein Conversation Insights, Einstein for Platform (Prompt Builder, Einstein for Formulas, Field Generation, Agentforce for Flow), Einstein for Sales (Prompt Builder, Einstein for Formulas, Field Generation, Einstein GPT for Sales, Sales Cloud Einstein, Contracts AI, Transaction Disputes, Automatic Contact Enhancements, Sales Signals, Generative Conversation Insights, Agentforce for Flow), Einstein for Service (Prompt Builder, Einstein for Formulas, Field Generation, Einstein GPT for Service, Service Cloud Einstein, Contracts AI, Transaction Disputes, Surveys AI, Knowledge Creation, Agentforce for Flow), Einstein for Field Service (Pre-Work Brief, Post-Work Summary, Schedule Summary, Mobile Copilot, Onsite Knowledge Search, Dispatcher Desktop Copilot, Service Notes, Next Best Action, Recommendation Builder, Einstein for Service Innovations, Einstein for Service in part), Einstein GPT for Sales (Call Explorer, Call Summaries, Sales Emails, Sales Summaries), Einstein GPT for Service (Work Summaries, Service Replies, Search Answers), Einstein GPT for Commerce, Einstein Prediction Builder (included in CRM Analytics Plus and Einstein Prediction), Einstein Vision and Language, Einstein Vision for Social Studio, Sales Engagement (f/k/a High Velocity Sales), Sales Cloud Einstein (Einstein Account Insights, Einstein Automated Contacts, Einstein Forecasting, Einstein Opportunity Insights, Lead Scoring, plus designated Sales Cloud Einstein features below), Salesforce Inbox, Service Cloud Einstein (plus designated features below), Sales Cloud features: Einstein Activity Capture, Einstein Opportunity Scoring, Einstein Deal Insights, Account Intelligence (also included in Sales Cloud Einstein), Sales Cloud Einstein feature as part of Sales Cloud and CRM Analytics, Sales Cloud features: Salesforce Inbox, Sales Engagements, Einstein Conversation Insights, Service Cloud features: Einstein Bots, Einstein Case Classification, Einstein Case Wrap-Up, Einstein Reply Recommendation, Einstein Article Recommendations (also included in Service Cloud Einstein), Consumer Goods Cloud: Einstein Object Detection, Sales Cloud, Service Cloud, and Lightning Platform: Einstein Prediction Builder, Lightning Platform: Einstein Recommendation Builder, Workforce Engagement Management: Intelligent Forecasting Machine Learning, Marketing Cloud Account Engagement (f/k/a Pardot): Einstein for Marketing Cloud Account Engagement, Service Intelligence: Einstein Conversation Mining, Field Service - Einstein 1 Edition: Pre-Work Brief, Proactive Asset Service and Sales, Service Cloud: Customer Experience Intelligence, Scale Center: ApexGuru, Agentforce for Scale, Agentforce Vibes (f/k/a Agentforce for Developers), and Other Einstein Generative AI Services for Salesforce Industries Clouds. For the full list of applicable services, please refer to the Einstein Platform Security, Privacy and Architecture document: https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/einstein-platform-security-privacy-and-architecture.pdf