Agentforce & Einstein Platform
Applicable to the services and features branded as:
Agentforce (collectively, “Agentforce”) which includes the following features: Agentforce Assistant, Agentforce Sales Coach, Agentforce SDR, Agentforce Service Agent.
Einstein Bots
Einstein Copy Insights
Einstein Conversation Insights
Einstein for Platform, which includes the following features: Agentforce Assistant, Prompt Builder, Einstein for Formulas, Field Generation, Einstein for Flow
Einstein for Sales , which includes the following features: Agentforce Assistant, Prompt Builder, Einstein for Formulas, Field Generation, Einstein GPT for Sales, Sales Cloud Einstein, Contracts AI, Transaction Disputes, Automatic Contact Enhancements
Note
Please refer to the "Audits and Certifications" section of the service-specific Security, Privacy and Architecture documentation for details regarding the security and privacy related audits and certifications received.
Related documents
Documents associated with this service
Name | Updated On | Infrastructure | Category |
---|---|---|---|
ISO 9001:2015 - Salesforce, Inc. | 2025-09-24 | First party | |
ACSC Essential 8 report - Hyperforce AU services | 2025-09-18 | Hyperforce | |
IRAP Report - Salesforce Services & Data Cloud on Hyperforce AU [PROTECTED] | 2025-09-18 | Hyperforce | |
Spain ENS High - Agentforce & Einstein Platform | 2025-09-10 | Hyperforce | |
PCI ASV Network Scan - Hyperforce AMER (US West 2) Oregon | 2025-08-22 | Hyperforce | |
Vulnerability/Penetration Report Summary - Sales Cloud Einstein & Generative AI | 2025-08-15 | AWS Hyperforce | |
UK Cyber Essentials Plus Certificate | 2025-08-13 | First party AWS Hyperforce | |
PCI ASV Network Scan - Hyperforce AMER (US East 1) N.Virginia | 2025-07-30 | Hyperforce | |
PCI ASV Network Scan - Hyperforce AMER (US East 2) Ohio | 2025-07-30 | Hyperforce | |
PCI ASV Network Scan - Hyperforce APAC (North East 1) Tokyo, Japan | 2025-07-30 | Hyperforce |
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