ISO 22301:2019 Certificate (Business Continuity Management System)

The scope includes the operations for the following product offerings as it relates to the business continuity management system for both non-Hyperforce and Hyperforce where applicable: Einstein Platform and Agentforce, Commerce Cloud, Heroku, Mulesoft, Data 360 (Data Cloud), Einstein Relationship Insights, Field Service, Intelligence (Datorama), Salesforce Maps, Marketing Cloud Services (Advertising, Account Engagement (Pardot), Einstein, Engagement, Growth Edition and Advanced Edition (UMA), and Personalization), Quip, Tableau, Salesforce Services, Vlocity, Salesforce Spiff, and Slack

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Available versions for download

Reporting Start Date	Reporting End Date	Updated On	Notes	Actions
2025-11-17	2028-11-16	2025-11-29	-	Login to download

Services covered

Services related to this document

Agentforce & Einstein Platform

Applicable to the services and features branded as: Agentforce (collectively, “Agentforce”) which includes the following features: Agentforce Assistant, Agentforce Sales Coach, Agentforce SDR, Agent

B2C Commerce / Commerce Cloud (First Party)

Applicable to the services branded as B2C Commerce/Commerce Cloud on First Party Data Centers

B2C Commerce / Commerce Cloud (Hyperforce)

Applicable to the services branded as B2C Commerce/Commerce Cloud on Hyperforce

Data Cloud

Applicable to the services branded as Data Cloud, Customer Data Cloud (aka Salesforce Data Cloud), or Customer Data Platform (formerly branded as Salesforce CDP).

Heroku

Applicable to the services branded as Heroku.

Marketing Cloud - Account Engagement

Applicable to the services branded as Marketing Cloud Account Engagement (formerly branded as Pardot).

Marketing Cloud - Advertising

Applicable to the services branded as Marketing Cloud - Advertising

Marketing Cloud - Engagement (First Party)

Applicable to the services branded as Marketing Cloud - Engagement

Marketing Cloud - Engagement (Hyperforce)

Applicable to the services branded as Marketing Cloud - Engagement

Marketing Cloud - Growth

Applicable to the services branded as Marketing Cloud - Growth

Marketing Cloud - Intelligence

Applicable to the services branded as Marketing Cloud - Intelligence

Marketing Cloud - Personalization

Applicable to the services branded as Marketing Cloud - Personalization

MuleSoft

Applicable to the services branded as MuleSoft or the Anypoint Platform (MuleSoft Services).

Quip

Applicable to the services branded as Quip

Salesforce Services (First Party)

Applicable to the core salesforce services branded as B2B Commerce on Lightning Experience, Chatter, Consumer Good Cloud, Customer 360 Audiences (Salesforce UCI Org SPARC), Database.com, Einstein Rela

Salesforce Services (Hyperforce)

Slack

Applicable to the services branded as Slack.

Tableau Cloud

Applicable to the services branded as Tableau Cloud