Salesforce Services (First Party)
Applicable to the core salesforce services branded as B2B Commerce on Lightning Experience, Chatter, Consumer Good Cloud, Customer 360 Audiences (Salesforce UCI Org SPARC), Database.com, Einstein Relationship Intelligence, Emergency Program Management, Employee Productivity, Experience Cloud (formerly Community Cloud), Financial Services Cloud, Health Cloud, IoT Explorer (including IoT Plus), Intelligent Form Reader, IT Service Center - IT Agent, Lightning Platform (including Force.com and Salesforce Connect), Loyalty Cloud, Manufacturing Cloud, Messaging, Privacy Center, Public Sector Solutions, Sales Cloud, Service Cloud (including Field Services managed package), Salesforce Private Connect, Salesforce CPQ and Salesforce Billing, Salesforce Maps, Salesforce Order Management, Service Cloud, Service Cloud Voice, Shift Management, Site.com, Net Zero Cloud (formerly Sustainability Cloud), CRM Analytics (formerly Tableau CRM) (including Einstein Discovery and Salesforce Data Pipelines), WDC, Workplace Command Center, ClickSoftware, ClickSoftware Field Service Edge (FSE), Salesforce Industries (formerly Vlocity managed packages and features).
Also applicable to the Salesforce.org LLC ("Salesforce.org") services branded as Accounting Subledger, Admissions Connect, foundationConnect (provisioned on or after August 19, 2019), Grants Management, Nonprofit Cloud Case Management, Salesforce.org Insights Platform: Data Integrity, Student Success Hub (formerly Salesforce Advisor Link).
Please refer to the "Audits and Certifications" section of the service-specific Security, Privacy and Architecture documentation for details regarding the security and privacy related audits and certifications received.
Related documents
Documents associated with this service
Name | Updated On | Infrastructure | Category |
|---|---|---|---|
| ISO 42001:2023 - Salesforce AI Platform, Agentforce Slack AI, GIA2H | 2026-10-01 | First party AWS Hyperforce | |
| ISO/IEC 27001/27017/27018/27701 Cert-Misc. Svcs (Own , Spiff , Predict Spring) | 2026-10-01 | AWS Hyperforce | |
| SOC 1 Bridge (Gap) Letter - Corporate & Salesforce Services ( 1P & HF) | 2026-10-01 | First party AWS Hyperforce | |
| HITRUST Certificate - Corporate + Salesforce Services (1P & SSoH AWS) | 2026-09-21 | First party AWS Hyperforce | |
| EU Cloud Code of Conduct - Salesforce Services on First Party | 2026-09-16 | First party | |
| Model Card: HyperClassifier | 2026-09-01 | First party AWS | |
| Model Card: Moirai | 2026-09-01 | First party AWS | |
| Vulnerability/Penetration Report Summary - Salesforce CC Mobify | 2026-09-01 | First party AWS | |
| PCI ASV Network Scan - Core | 2026-08-20 | First party AWS | |
| DR Summary and Testing - Salesforce Services on First Party | 2026-08-11 | First party AWS |
Updated On
2026-10-01
Infrastructure
First party
AWS
Hyperforce
Category
Updated On
2026-10-01
Infrastructure
AWS
Hyperforce
Category
Updated On
2026-10-01
Infrastructure
First party
AWS
Hyperforce
Category
Updated On
2026-09-21
Infrastructure
First party
AWS
Hyperforce
Category
Updated On
2026-09-16
Infrastructure
First party
Category
Updated On
2026-09-01
Infrastructure
First party
AWS
Category
Updated On
2026-09-01
Infrastructure
First party
AWS
Category
Updated On
2026-09-01
Infrastructure
First party
AWS
Category
Updated On
2026-08-11
Infrastructure
First party
AWS
Category
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