ISO/IEC 27018:2019 Certificate

The International Organization for Standardization 27018 Standard (ISO 27018) covers privacy protections for the processing of personal information by cloud service providers.

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Reporting Start Date	Reporting End Date	Notes	Actions
2025-07-17	2027-01-27	-	Login to download

Services covered

Services related to this document

Agentforce & Einstein Platform

Applicable to the services and features branded as: Agentforce (collectively, “Agentforce”) which

B2C Commerce / Commerce Cloud (Hyperforce)

Applicable to the services branded as B2C Commerce/Commerce Cloud on Hyperforce

Data Cloud

Applicable to the services branded as Data Cloud, Customer Data Cloud (aka Salesforce Data Cloud), o

General (not service specific)

Applicable to Salesforce as an entity without the context of a specific service (Corporate Services)

Heroku

Applicable to the services branded as Heroku.

Marketing Cloud - Account Engagement

Applicable to the services branded as Marketing Cloud Account Engagement (formerly branded as Pardot

Marketing Cloud - Advertising

Applicable to the services branded as Marketing Cloud - Advertising

Marketing Cloud - Advertising

Applicable to the services branded as Marketing Cloud - Advertising

Marketing Cloud - Engagement (First Party)

Applicable to the services branded as Marketing Cloud - Engagement

Marketing Cloud - Engagement (Hyperforce)

Applicable to the services branded as Marketing Cloud - Engagement

Marketing Cloud - Growth

Applicable to the services branded as Marketing Cloud - Growth

Marketing Cloud - Intelligence

Applicable to the services branded as Marketing Cloud - Intelligence

MuleSoft

Applicable to the services branded as MuleSoft or the Anypoint Platform (MuleSoft Services).

Quip

Applicable to the services branded as Quip

Salesforce Government Cloud Plus

Please note that some documents listed below are specific to FedRAMP-authorized environments and the

Salesforce Government Cloud Plus - Defense

Applicable only to the environment branded and sold as Government Cloud Plus - Defense Government C

Salesforce Professional Services

Applicable to professional services performed by SFDC, its Affiliates, or its or their respective pe

Salesforce Services (First Party)

Applicable to the core salesforce services branded as B2B Commerce on Lightning Experience, Chatter,

Salesforce Services (Hyperforce)

Applicable to the core salesforce services branded as B2B Commerce on Lightning Experience, Chatter,

Tableau Cloud

Applicable to the services branded as Tableau Cloud

Tableau Next

Applicable to the services branded as Tableau Next, including the underlying Data Cloud, Tableau Sem