Government Cloud Plus

Please note that some documents listed below are specific to FedRAMP-authorized environments and therefore cannot be downloaded directly from this site. If you click on the document links you will see that these documents are marked accordingly and are only accessible through our Public Sector Compliance Portal.

See the instructions below for access to those documents.

For Federal Agencies

1. Download and Complete the FedRAMP Package Access Request Form: Access the form at https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf.
2. Submit the Completed Form: Email the completed form to the email address, package-access@fedramp.gov, shown on the form. You must have a .gov or .mil email address to access a FedRAMP Security Package.
3. Wait for Notification: Once the FedRAMP Program Management Office (PMO) reviews and processes your request, Salesforce will receive a notification.
4. Granting Access: Upon receiving the notification from the FedRAMP PMO, Salesforce will grant you access to the Public Sector Document Portal.

For State, Local, Quasi-Governmental Agencies and Implementation Partners

1. Contact Your Account Executive: Reach out to your designated Account Executive to request access to the security documentation.
2. Granting Access: Once your access is reviewed and approved, Salesforce will grant you access to the Public Sector Document Portal.

The following details are provided for each Salesforce FedRAMP-authorized cloud service offering.

1. FedRAMP ID: FR2003061248

2. Service Model: SaaS, PaaS

3. Deployment Model: Government Community Cloud

4. Business Category: Collaboration, Contact Center, Customer Relations Management (CRM), Customer Service, Finance, Fleet Management, Grant Management, Health & Wellness, Human Resources, Marketing & Sales

5. UEI Number: N/A

6. Sales Contact Information: 844-807-8829

7. Security Contact Information: public.sector.compliance@salesforce.com

8. Product Website: https://www.salesforce.com/government/cloud/

9. Product Logo: https://www.fedramp.gov/assets/img/logos/CSP_logos/Salesforce%20Logo.png

10. Overall Service Description: Salesforce is the #1 CRM, enabling public sector organizations to modernize service. Salesforce helps public sector organizations to transform digital service delivery, achieve faster time to value, and improve mission success with automation tools, purpose-built solutions, and smart insights that help move the mission forward — all within a compliant cloud environment. Government Cloud Plus is a dedicated instance of Salesforce's industry leading Platform as a Service (PaaS) and Software as a Service (SaaS) applications, enabling organizations to scale and secure apps on an authorized government cloud so they can accelerate mission success. Government Cloud Plus has been designed to provide high levels of performance, reliability, and security.

11. Certified Services:

• Agentforce
• Applications — including Lightning Force 100, Lightning Platform Plus, and Lightning Platform Starter
• Automotive Cloud
• Backup & Recover Next
• Chatter / Chatter Answers
• Communications Cloud
• Content Management System (CMS)
• CRM Analytics (formerly Tableau CRM and Einstein Analytics) — including Analytics Platform, Einstein Discovery – Analyst, Einstein Discovery – User, Sales Analytics App, and Service Analytics App
• Customer Relationship Management (CRM) — incluncluding Force.com), Sales Cloud, and Service Cloud
• Data Cloud
• Data Detect
• Energy & Utilities Cloud
• Experience Cloud (formerly Community Cloud) — , Customer Community, Customer Community Plus, and PartnerCommunity
• Feedback Management
• Flow Orchestration
• Grants Management
• Home Health
• Ideas
• Industry Cloud — including Health Cloud, Financial Services Cloud, Manufacturing Cloud, and Education Cloud (Admissions Connect, Student Success Hub, Education Data Architecture)
• IT Service Management (ITSM) Configuration Management Database (CMDB) & Discovery Platform
• Knowledge
• Lightning Console
• Live Agent
• Loyalty Management
• Marketing Cloud Growth & Advanced
• Mobile App Plus
• MuleSoft Anypoint Platform
• Net Zero Cloud (formerly Sustainability Cloud)
• Platform Events & Change Data Capture
• Portals / Service Cloud / Customer / Partner
• Privacy Center
• Public Sector Solutions (Public Sector Foundation) — including Public Sector Solutions; OmniStudio; Emergency Program Management; Business Rules Engine; CRM Analytics for Public Sector Sol for Public Sector; Employee Experience for Public Sector;WDC (Formerly Work.com); Access to Productivity managed packages like Employee Workspace, Employee Concierge, HR Service Center, Employee HealtVerification, and Employee Concierge Bot; Public Sector Ape Case Management; and Benefit Management
• Salesforce APIs and related features (Salesforce Connect / Files Connect)
• Salesforce Field Service (Dispatcher, Technician, Co
• Salesforce Mobile (iOS/Android)
• Salesforce Personalization
• Salesforce Private Connect
• Salesforce Shield (Platform Encryption, Field Audit g)
• Salesforce Surveys
• Scale Center and Test
• Security Center
• Service Cloud Messaging
• Service Cloud Voice
• Tableau Next
• Virtual Care
• Workplace Command Center + Employee Wellness Check

  12. Secure Configuration Guidance:href="https://help.salesforce.com/s/articleView?id=ind.government_cloud_secure_configuration_guide.htm&type=5">https://help.salesforce.com//articleView?id=ind.government_cloud_secure_configuration_p>

  13. Documentation Overview: FedRAMP Certification Package Overview

  14. Trust Center: https://help.salesforce.com/s/articleView?id=ind.government_cloud_access_documentati

  15. Next Ongoing Certification Report Date: 2027-01-08

  16. Independent Assessment Service:edRAMP ID: 138514)