Compliance engineered for the Cloud
Salesforce maintains a comprehensive set of compliance certifications and attestations to validate our #1 value of Trust.
Applicable to the services branded as Audience Studio and Data Studio (formerly branded as Krux). Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as B2B Commerce (formerly branded as Cloud Craze). Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as B2C Commerce/Commerce Cloud (formerly branded as Demandware). Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
ClickSoftware enables companies to intelligently schedule and optimize field service work. Based on over 20 years of pioneering product development focused exclusively on optimizing field service, ClickSoftware provides automated context-based recommendations for service planning, execution, and analysis, connects service professionals to the business and customers using collaborative mobile tools and propels rapid value with intelligent decision making delivered to users in real-time.
Applicable to the services branded as Customer 360 Data Manager. Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as Data.com. Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as Desk.com. Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as Einstein Analytics (including Einstein Discovery provisioned after October 16, 2018). Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services and features branded as Sales Cloud Einstein, Pardot Einstein, Salesforce Inbox, High Velocity Sales, Einstein Engagement Scoring, Einstein Copy Insights, Einstein Vision and Language Services, Einstein Bots, Service Cloud Einstein, Einstein Prediction Builder, Einstein Vision for Social Studio, and the Einstein Features (Activity Capture, Opportunity Scoring, Bots, Case Classification, Article Recommendations, Object Detection, and Prediction Builder) ("Covered Services"). Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable only to the environment branded and sold as Government Cloud. Salesforce Government Cloud is a partitioned instance of Salesforce’s industry-leading Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS), multi-tenant community cloud infrastructure specifically for use by U.S. federal, state, and local government customers, U.S. government contractors, and Federally Funded Research and Development Centers (FFRDCs). The Salesforce Government Cloud environment maintains the following U.S. Government authorizations: 1) Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO) 2) Department of Defense (DoD) Impact Level 2 Provisional Authorization (PA) (based FedRAMP Moderate ATO) 3) Department of Defense (DoD) Impact Level 4 PA Additionally, the Salesforce Government Cloud has the following compliance certifications: SOC 1 & 2, PCI-DSS, ISO 27001, ISO 27017, ISO 27018, and HITRUST. Detailed compliance documentation related to the Salesforce Government Cloud’s U.S. Government authorizations may be obtained by U.S. Federal Government personnel via OMB MAX upon completing and submitting the Package Access Request Form available on the FedRAMP Marketplace (https://marketplace.fedramp.gov/#!/product/salesforce-government-cloud?sort=productName). Other organizations may request this documentation from their Salesforce account representative.
Applicable only to the environment branded and sold as Government Cloud Plus. Salesforce Government Cloud Plus is a partitioned instance of Salesforce’s industry-leading Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS), multi-tenant community cloud infrastructure specifically for use by U.S. federal, state, and local government customers, U.S. government contractors, and Federally Funded Research and Development Centers (FFRDCs). In May 2020, the Salesforce Government Cloud Plus environment has received the following U.S. Government authorizations: 1) Federal Risk and Authorization Management Program (FedRAMP) High Authority to Operate (ATO) 2) Department of Defense (DoD) Impact Level 2 Provisional Authorization (PA) (based FedRAMP High ATO) Additionally, the Salesforce Government Cloud Plus has the following compliance certifications: SOC 1 & 2, ISO 27001, ISO 27017, and ISO 27018. Detailed compliance documentation related to the Salesforce Government Cloud’s U.S. Government authorization may be obtained by U.S. Federal Government personnel via submitting the Package Access Request Form available on the FedRAMP Marketplace (https://marketplace.fedramp.gov/#!/product/salesforce-government-cloud-plus?sort=productName). Other organizations may request this documentation and other compliance certification documents relating to Government Cloud Plus from their Salesforce account representative.
Applicable to the services branded as Heroku. Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as IoT Cloud. Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded or sold as (collectively, 'Marketing Cloud'): Advertising Studio (including Advertising Audiences and Social.com), Datorama, ExactTarget (including Email Studio, Journey Builder and Mobile Studio), Interaction Studio (Legacy), Interaction Studio, Marketing Cloud Einstein (formerly branded as Predictive Intelligence), Social Studio, and Evergage. Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as Salesforce LiveMessage (formerly branded as Heywire) and Messaging, together the "Messaging Services". Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as MuleSoft or the Anypoint Platform ("MuleSoft Services"). Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
The MuleSoft Government Cloud is a secure, FedRAMP-compliant deployment environment that enables U.S. Government agencies to use the Anypoint Platform in the cloud. The Mulesoft Government Cloud environment has been granted an agency-sponsored provisional Authority to Operate (ATO) of *Moderate* impact or below.
Applicable to the services branded as myTrailhead. Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as Pardot. Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as Quip. Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as SalesforceIQ CRM (“SalesforceIQ”). Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
Applicable to the services branded as Salesforce.org Elevate
Applicable to the services branded as Sales Cloud, Service Cloud, Community Cloud, Chatter, Lightning Platform including Force.com, Salesforce Private Connect, IoT Explorer including IoT Plus, Site.com, Database.com, Einstein Analytics including Einstein Discovery, WDC, Messaging, Financial Services Cloud, Health Cloud, Sustainability Cloud, Consumer Goods Cloud, Manufacturing Cloud, Emergency Program Management, Service Cloud Voice, Salesforce CPQ and Salesforce Billing, Salesforce Maps, Salesforce Order Management, B2B Commerce on Lightning Experience, Workplace Command Center, Shift Management, and the Salesforce.org LLC "Salesforce.org" services branded as Salesforce Advisor Link, foundationConnect provisioned on or after August 19, 2019, Accounting Subledger, Salesforce.org Insights Platform: Data Integrity, and Nonprofit Cloud Case Management. Some specific certifications and reports may not apply to all services in the above list. Please refer to the "Audits and Certifications" section of the "Salesforce Security, Privacy and Architecture" document for any limitations — https://trust.salesforce.com/en/trust-and-compliance-documentation/
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