サービス
サービスの包括的なリストを参照してください。各サービスには、規制要件を満たすのに役立つ詳細なドキュメントとコンプライアンス情報が含まれています。
Einstein Platform
Sales Cloud Einstein、Pardot Einstein、Salesforce Inbox、Einstein Engagement Scoring、Einstein Vision and Language Services、Einstein Bots、Service Cloud Einstein、Einstein Prediction Builder、およびEinstein Activity Capture機能(「対象サービス」)としてブランド化されたサービスと機能に適用されます。
B2C Commerce / Commerce Cloud (First Party)
Applicable to the services branded as B2C Commerce/Commerce Cloud on First Party Data Centers
B2C Commerce / Commerce Cloud (Hyperforce)
Applicable to the services branded as B2C Commerce/Commerce Cloud on Hyperforce
Data Cloud
Applicable to the services branded as Data Cloud, Customer Data Cloud (aka Salesforce Data Cloud), or Customer Data Platform (formerly branded as Salesforce CDP).
General (not service specific)
Applicable to Salesforce as an entity without the context of a specific service (Corporate Services)
Heroku
Herokuのブランド名が付されたサービスに適用できます。
Pardot
Pardotのブランド名が付されたサービスに適用できます。
Marketing Cloud - Advertising
Applicable to the services branded as Marketing Cloud - Advertising
Marketing Cloud - Engagement (First Party)
Applicable to the services branded as Marketing Cloud - Engagement
Marketing Cloud - Engagement (Hyperforce)
Applicable to the services branded as Marketing Cloud - Engagement
Marketing Cloud - Growth
Applicable to the services branded as Marketing Cloud - Growth
Marketing Cloud - Intelligence
Applicable to the services branded as Marketing Cloud - Intelligence
Marketing Cloud - Personalization
Applicable to the services branded as Marketing Cloud - Personalization
MuleSoft
MuleSoftまたはAnypointプラットフォームのブランド名が付されたサービス（"MuleSoft Services"）に適用されます。
MuleSoft Government Cloud
Applicable only to the services branded as MuleSoft Government Cloud. The MuleSoft Government Cloud is a secure, FedRAMP-compliant deployment environment that enables U.S. Government agencies to use the Anypoint Platform in the cloud. The Mulesoft Government Cloud environment has been granted an agency-sponsored provisional Authority to Operate (ATO) of *moderate* impact or below.
Own by Salesforce
Applicable to the services branded as Own by Salesforce (formerly known as OwnCompany Inc.) which include: Backup & Recovery - Automated backups with rapid, stress-free recovery options. Data Security - Tools to identify and mitigate data exposure risks. Data Seeding - Accelerate development and training by propagating data to sandboxes. Data Archiving - Customizable retention policies for compliance and long-term data preservation. Data Discovery - Utilize historical data for trend analysis and AI innovations.
Quip
Applicable to the services branded as Quip
Sales Enablement
Applicable to the services branded as Sales Enablement (formerly branded as myTrailhead)
Salesforce Government Cloud Plus
Please note that some documents listed below are specific to FedRAMP-authorized environments and therefore cannot be downloaded directly from this site. If you click on the document links you will see that these documents are marked accordingly and are only accessible through our Public Sector Compliance Portal. See the instructions below for access to those documents. <b>For Federal Agencies:</b> <ol type="1" style="line-height: normal"> <li style="margin-left: 40px;"><b>Download and Complete the FedRAMP Package Access Request Form:</b> Access the form here: https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf.</li> <li style="margin-left: 40px;"><b>Submit the Completed Form:</b> Email the completed form to the email address, package-access@fedramp.gov, shown on the form. You must have a .gov or .mil email address to access a FedRAMP Security Package.</li> <li style="margin-left: 40px;"><b>Wait for Notification:</b> Once the FedRAMP Program Management Office (PMO) reviews and processes your request, Salesforce will receive a notification.</li> <li style="margin-left: 40px;"><b>Granting Access:</b> Upon receiving the notification from the FedRAMP PMO, Salesforce will grant you access to the Public Sector Document Portal.</li> </ol> <b>For State, Local, Quasi-Governmental Agencies and Implementation Partners:</b> <ol type="1" style="line-height: normal"> <li style="margin-left: 40px;"><b>Contact Your Account Executive:</b> Reach out to your designated Account Executive to request access to the security documentation.</li> <li style="margin-left: 40px;"><b>Granting Access:</b> Once your access is reviewed and approved, Salesforce will grant you access to the Public Sector Document Portal.</li> </ol>
Salesforce Government Cloud Plus - Defense
Applicable only to the environment branded and sold as Government Cloud Plus - Defense Government Cloud Plus - Defense is a physically isolated, dedicated instance of Salesforce’s Platform as a Service (PaaS) and Software as a Service (SaaS) multi-tenant cloud infrastructure, for the U.S. Department of Defense and its contractors designed to store and process highly sensitive Impact Level 5 data, including Controlled Unclassified Information (CUI) and Unclassified National Security Information (U-NSI). Salesforce Government Cloud Plus - Defense FedRAMP and DoD compliance documentation may be obtained by U.S. Federal Government personnel via submitting a completed Package Access Request Form through the FedRAMP Marketplace website, https://marketplace.fedramp.gov/products/FR2003061248 Other eligible organizations may request this documentation from their Salesforce Account Executive or Customer Success Manager. All other compliance documentation not available for download on this site should be requested from a Salesforce Account Executive or Customer Success Manager.
Salesforce Professional Services
Applicable to professional services performed by SFDC, its Affiliates, or its or their respective permitted subcontractors under an SOW or Order Form, including the provision of any Deliverables specified in such SOW or Order Form. Controls applicable to certain aspects of the Professional Services (e.g. asset management, employee training, and hiring practices) are covered by Salesforce’s common enterprise-level controls applicable to Salesforce’s company-wide corporate environment (“Salesforce’s Corporate Environment”). The security and privacy-related audits and certifications included in the list below are applicable to Salesforce’s Corporate Environment, as further described in the Professional Services Security Privacy and Architecture Documentation.
Salesforce Services (First Party)
Applicable to the core salesforce services branded as B2B Commerce on Lightning Experience, Chatter, Consumer Good Cloud, Customer 360 Audiences (Salesforce UCI Org SPARC), Database.com, Einstein Relationship Intelligence, Emergency Program Management, Employee Productivity, Experience Cloud (formerly Community Cloud), Financial Services Cloud, Health Cloud, IoT Explorer (including IoT Plus), Intelligent Form Reader, IT Service Center - IT Agent, Lightning Platform (including Force.com and Salesforce Connect), Loyalty Cloud, Manufacturing Cloud, Messaging, Privacy Center, Public Sector Solutions, Sales Cloud, Service Cloud (including Field Services managed package), Salesforce Private Connect, Salesforce CPQ and Salesforce Billing, Salesforce Maps, Salesforce Order Management, Service Cloud, Service Cloud Voice, Shift Management, Site.com, Net Zero Cloud (formerly Sustainability Cloud), CRM Analytics (formerly Tableau CRM) (including Einstein Discovery and Salesforce Data Pipelines), WDC, Workplace Command Center, ClickSoftware, ClickSoftware Field Service Edge (FSE), Salesforce Industries (formerly Vlocity managed packages and features). Also applicable to the Salesforce.org LLC ("Salesforce.org") services branded as Accounting Subledger, Admissions Connect, foundationConnect (provisioned on or after August 19, 2019), Grants Management, Nonprofit Cloud Case Management, Salesforce.org Insights Platform: Data Integrity, Student Success Hub (formerly Salesforce Advisor Link).
Salesforce Services (Hyperforce)
Applicable to the core salesforce services branded as B2B Commerce on Lightning Experience, Chatter, Consumer Good Cloud, Customer 360 Audiences (Salesforce UCI Org SPARC), Database.com, Einstein Relationship Intelligence, Emergency Program Management, Employee Productivity, Experience Cloud (formerly Community Cloud), Financial Services Cloud, Health Cloud, IoT Explorer (including IoT Plus), Intelligent Form Reader, IT Service Center - IT Agent, Lightning Platform (including Force.com and Salesforce Connect), Loyalty Cloud, Manufacturing Cloud, Messaging, Privacy Center, Public Sector Solutions, Sales Cloud, Service Cloud (including Field Services managed package), Salesforce Private Connect, Salesforce CPQ and Salesforce Billing, Salesforce Maps, Salesforce Order Management, Service Cloud, Service Cloud Voice, Shift Management, Site.com, Net Zero Cloud (formerly Sustainability Cloud), CRM Analytics (formerly Tableau CRM) (including Einstein Discovery and Salesforce Data Pipelines), WDC, Workplace Command Center, ClickSoftware, ClickSoftware Field Service Edge (FSE), Salesforce Industries (formerly Vlocity managed packages and features). Also applicable to the Salesforce.org LLC ("Salesforce.org") services branded as Accounting Subledger, Admissions Connect, foundationConnect (provisioned on or after August 19, 2019), Grants Management, Nonprofit Cloud Case Management, Salesforce.org Insights Platform: Data Integrity, Student Success Hub (formerly Salesforce Advisor Link).
Slack
Applicable to the services branded as Slack.
Slack (GovSlack)
Applicable only to the environment branded and sold as GovSlack. GovSlack is a dedicated instance of Slack designed to support key government regulations for processing and storing sensitive data. With GovSlack, you can connect your people, tools and partners in one place, break down communication silos—both internally and externally—and give people the flexibility to do their best work. GovSlack is a multi-tenant cloud infrastructure specifically for use by U.S. federal, state, and local government customers, U.S. government contractors, and Federally Funded Research and Development Centers (FFRDCs). GovSlack FedRAMP and DoD compliance documentation may be obtained by U.S. Federal Government personnel via submitting a completed Package Access Request Form: https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf Other eligible organizations may request this documentation from their Salesforce Account Executive or Customer Success Manager.
Tableau Cloud
Applicable to the services branded as Tableau Cloud
Tableau Next
Applicable to the services branded as Tableau Next, including the underlying Data Cloud, Tableau Semantics and Agentforce Services.
Tableau Server
Applicable to the services branded as Tableau Server