ISO 22301:2019 Certificate (Business Continuity Management System)

The scope includes the operations for the following product offerings as it relates to the business continuity management system for both non-Hyperforce and Hyperforce where applicable: Einstein Platform and Agentforce, Commerce Cloud, Heroku, Mulesoft, Data 360 (Data Cloud), Einstein Relationship Insights, Field Service, Intelligence (Datorama), Salesforce Maps, Marketing Cloud Services (Advertising, Account Engagement (Pardot), Einstein, Engagement, Growth Edition and Advanced Edition (UMA), and Personalization), Quip, Tableau, Salesforce Services, Vlocity, Salesforce Spiff, and Slack

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報告開始日	報告終了日	最終更新日	ノート	アクション
2025-11-17	2028-11-16	2025-11-29	-	ログインしてダウンロード

対象サービス

このドキュメントに関連するサービス

Einstein Platform

Sales Cloud Einstein、Pardot Einstein、Salesforce Inbox、Einstein Engagement Scoring、Einstein Vision and Language Services、Einstein Bots、Service Cloud Einstein、Einstein Prediction Builder、およびEinstein Act

B2C Commerce / Commerce Cloud (First Party)

Applicable to the services branded as B2C Commerce/Commerce Cloud on First Party Data Centers

B2C Commerce / Commerce Cloud (Hyperforce)

Applicable to the services branded as B2C Commerce/Commerce Cloud on Hyperforce

Data Cloud

Applicable to the services branded as Data Cloud, Customer Data Cloud (aka Salesforce Data Cloud), or Customer Data Platform (formerly branded as Salesforce CDP).

Heroku

Herokuのブランド名が付されたサービスに適用できます。

Marketing Cloud Account Engagement

Marketing Cloud Account Engagement （旧Pardot）のブランド名が付されたサービスに適用されます。

Marketing Cloud - Advertising

Applicable to the services branded as Marketing Cloud - Advertising

Marketing Cloud - Engagement (First Party)

Applicable to the services branded as Marketing Cloud - Engagement

Marketing Cloud - Engagement (Hyperforce)

Applicable to the services branded as Marketing Cloud - Engagement

Marketing Cloud - Growth

Applicable to the services branded as Marketing Cloud - Growth

Marketing Cloud - Intelligence

Applicable to the services branded as Marketing Cloud - Intelligence

Marketing Cloud - Personalization

Applicable to the services branded as Marketing Cloud - Personalization

MuleSoft

MuleSoftまたはAnypointプラットフォームのブランド名が付されたサービス（"MuleSoft Services"）に適用されます。

Quip

Applicable to the services branded as Quip

Salesforce Services (First Party)

Applicable to the core salesforce services branded as B2B Commerce on Lightning Experience, Chatter, Consumer Good Cloud, Customer 360 Audiences (Salesforce UCI Org SPARC), Database.com, Einstein Rela

Salesforce Services (Hyperforce)

Slack

Applicable to the services branded as Slack.

Tableau Cloud

Applicable to the services branded as Tableau Cloud