ISO 42001:2023 - Salesforce AI Platform, Agentforce and Slack AI

ISO/IEC 42001 is the world’s first international standard for Artificial Intelligence Management Systems (AIMS), providing a structured framework for organizations to establish, implement, maintain, and continually improve responsible AI practices. It is designed for entities that develop or use AI-based products and services, ensuring ethical, transparent, and accountable AI operations. By addressing the unique challenges of AI - such as governance, risk management, and continuous learning - the standard helps organizations balance innovation with trust, compliance, and long-term value creation. These certifications run for 3 years (renewal audits) and have annual touch point audits (surveillance audits).