Digital Operational Resilience Act (DORA) Frequently Asked Questions

At Salesforce, trust is our #1 value. We have been analyzing what steps need to be taken by Salesforce and its customers to ensure compliance with DORA when using our services. Salesforce is committed to our customers’ success and supporting their compliance journeys, including building a DORA-compliant ecosystem together, and we have created this FAQ in support of that effort.

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Einstein Platform

Sales Cloud Einstein、Pardot Einstein、Salesforce Inbox、Einstein Engagement Scoring、Einstein Vision and Language Services、Einstein Bots、Service Cloud Einstein、Einstein Prediction Builder、およびEinstein Act

Data Cloud

Applicable to the services branded as Data Cloud, Customer Data Cloud (aka Salesforce Data Cloud), or Customer Data Platform (formerly branded as Salesforce CDP).

General (not service specific)

Applicable to Salesforce as an entity without the context of a specific service (Corporate Services)

Marketing Cloud Account Engagement

Marketing Cloud Account Engagement （旧Pardot）のブランド名が付されたサービスに適用されます。

Marketing Cloud - Advertising

Applicable to the services branded as Marketing Cloud - Advertising

Marketing Cloud - Engagement (First Party)

Applicable to the services branded as Marketing Cloud - Engagement

Marketing Cloud - Engagement (Hyperforce)

Applicable to the services branded as Marketing Cloud - Engagement

Marketing Cloud - Growth

Applicable to the services branded as Marketing Cloud - Growth

Marketing Cloud - Intelligence

Applicable to the services branded as Marketing Cloud - Intelligence

Marketing Cloud - Personalization

Applicable to the services branded as Marketing Cloud - Personalization

MuleSoft

MuleSoftまたはAnypointプラットフォームのブランド名が付されたサービス（"MuleSoft Services"）に適用されます。

Salesforce Services (First Party)

Applicable to the core salesforce services branded as B2B Commerce on Lightning Experience, Chatter, Consumer Good Cloud, Customer 360 Audiences (Salesforce UCI Org SPARC), Database.com, Einstein Rela

Salesforce Services (Hyperforce)

Slack

Applicable to the services branded as Slack.

Tableau Cloud

Applicable to the services branded as Tableau Cloud