レジリエンス、BCP（事業継続計画）およびDR（災害復旧）

信頼はSalesforceの最大の価値観であり、そのために私たちはお客様の信頼を継続的に獲得し続けるよう努めています。このセクションでは、Salesforceがクラウドサービス向けに維持しているエンタープライズレジリエンスフレームワーク、事業継続計画（BCP）、災害復旧（DR）プログラムの概要を提供します。各プログラムは、業界標準および規制遵守への適合性を確保するために管理および定期的なレビューを実施しており、Salesforceが商業上、コンプライアンス上、そして運用上のニーズを確実に満たせるようにしています。

services.relatedDocuments

categories.documentsInCategory

documents.name	documents.lastupdated	documents.infrastructure	all.service
DR Summary and Testing - Heroku	2026-03-27	AWS	Heroku
DR Summary and Testing - Salesforce Backup and Recover	2026-02-27	AWS	Own by Salesforce
DR Summary and Testing - Salesforce Services on First Party	2026-02-23	First party AWS	Salesforce Services (First Party)
DR Summary and Testing - Salesforce Services on Hyperforce	2026-02-11	Hyperforce	B2C Commerce / Commerce Cloud (Hyperforce) Data Cloud Marketing Cloud - Growth Edition and Marketing Cloud Advanced Edition Salesforce Services (Hyperforce) Tableau Next
DR Commitment - Slack	2026-02-04	AWS	Slack
DR Test Summary 2025 - MuleSoft	2025-08-11	AWS	MuleSoft
MuleSoft BCP Summary 2025	2025-08-11	AWS	MuleSoft
Salesforce Health & Safety Policy	2025-05-02	First party AWS Hyperforce Azure GCP	Agentforce & Einstein Platform B2C Commerce / Commerce Cloud (First Party) B2C Commerce / Commerce Cloud (Hyperforce) Data Cloud General (not service specific) Heroku Marketing Cloud - Account Engagement Marketing Cloud - Advertising Marketing Cloud - Engagement (First Party) Marketing Cloud - Engagement (Hyperforce) Marketing Cloud - Growth Edition and Marketing Cloud Advanced Edition Marketing Cloud - Intelligence Marketing Cloud - Personalization MuleSoft MuleSoft Government Cloud Own by Salesforce Quip Sales Enablement Salesforce Professional Services Salesforce Services (First Party) Salesforce Services (Hyperforce) Slack Slack (GovSlack) Tableau Cloud Tableau Server
Salesforce Enterprise Resilience/BCP Summary	2025-04-01	First party AWS Hyperforce	Agentforce & Einstein Platform B2C Commerce / Commerce Cloud (First Party) B2C Commerce / Commerce Cloud (Hyperforce) Data Cloud General (not service specific) Heroku Marketing Cloud - Account Engagement Marketing Cloud - Advertising Marketing Cloud - Engagement (First Party) Marketing Cloud - Engagement (Hyperforce) Marketing Cloud - Growth Edition and Marketing Cloud Advanced Edition Marketing Cloud - Intelligence Marketing Cloud - Personalization MuleSoft Own by Salesforce Quip Sales Enablement Salesforce Professional Services Salesforce Services (First Party) Salesforce Services (Hyperforce) Slack Tableau Cloud Tableau Next
DR Summary - Marketing Cloud Engagement (fka ExactTarget)	2025-02-13	First party	Marketing Cloud - Engagement (First Party)