Compliance engineered for the Cloud

Salesforce maintains a comprehensive set of compliance certifications and attestations to validate our #1 value of Trust.

Resilience, BCP & DR

Trust is Salesforce’s #1 value, and to that end, we strive to continue to earn our customers’ trust on an ongoing basis. This section provides summaries the Salesforce Enterprise Resilience framework, Business Continuity Planning (BCP) and Disaster Recovery (DR) programs maintained by Salesforce for its Cloud services. Each program is managed and regularly reviewed to ensure alignment with industry standards and regulatory compliance, ensuring Salesforce can meet commercial, compliance, and operational needs.

Applicable documents by service

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Name DR Summary and Testing - Salesforce Services on First Party	Updated On 2025-02-12	Infrastructure First party, AWS	Services Salesforce Services, Sales Cloud, Service Cloud and Industries
Name Salesforce Hyperforce Infrastructure - DR Summary	Updated On 2025-02-07	Infrastructure Hyperforce	Services B2B Commerce Customer Data Cloud Einstein Platform Marketing Cloud MuleSoft Salesforce Services, Sales Cloud, Service Cloud and Industries Tableau
Name Salesforce Enterprise Resilience/BCP Summary	Updated On 2025-01-29	Infrastructure First party, AWS, Hyperforce	Services Audience Studio and Data Studio B2B Commerce B2C Commerce / Commerce Cloud Customer Data Cloud Einstein Platform Heroku LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate Marketing Cloud Marketing Cloud - Account Engagement MuleSoft Salesforce Professional Services Salesforce Services, Sales Cloud, Service Cloud and Industries Slack Tableau
Name DR Summary - Tableau Cloud on Hyperforce	Updated On 2025-01-17	Infrastructure Hyperforce	Services Tableau
Name DR Commitment - Slack	Updated On 2025-01-09	Infrastructure AWS	Services Slack
Name MuleSoft BCP Summary 2024	Updated On 2024-10-02	Infrastructure AWS	Services MuleSoft
Name DR Test Summary 2024 - MuleSoft	Updated On 2024-09-27	Infrastructure AWS	Services MuleSoft
Name DR/BCP Summary - Heroku Services	Updated On 2024-07-31	Infrastructure AWS	Services Heroku
Name DR Summary - Tableau	Updated On 2024-07-31	Infrastructure AWS	Services Tableau
Name DR/BCP Summary - Commerce Cloud	Updated On 2024-07-23	Infrastructure First party	Services B2C Commerce / Commerce Cloud
Name Salesforce Health & Safety Policy	Updated On 2024-06-26	Infrastructure First party, AWS, Hyperforce, Azure, GCP	Services Audience Studio and Data Studio B2B Commerce B2C Commerce / Commerce Cloud Customer Data Cloud Einstein Platform Heroku LiveMessage, Sales Enablement, Quip and Salesforce.org Elevate Marketing Cloud Marketing Cloud - Account Engagement MuleSoft MuleSoft Government Cloud Salesforce Government Cloud Plus Salesforce Government Cloud Plus - Defense Salesforce Professional Services Salesforce Services, Sales Cloud, Service Cloud and Industries Slack Slack (GovSlack) Tableau
Name DR Summary and Testing - Salesforce Services on Hyperforce	Updated On 2024-04-26	Infrastructure Hyperforce	Services B2B Commerce Salesforce Services, Sales Cloud, Service Cloud and Industries
Name DR Summary - Marketing Cloud Engagement (fka ExactTarget)	Updated On 2023-02-13	Infrastructure First party	Services Marketing Cloud
Name DR Summary - Audience Studio	Updated On 2020-12-11	Infrastructure AWS	Services Audience Studio and Data Studio Marketing Cloud
Name DR Summary - Social Studio	Updated On 2020-10-12	Infrastructure First party	Services Marketing Cloud
Name DR Summary - Pardot	Updated On 2020-10-09	Infrastructure AWS	Services Marketing Cloud Marketing Cloud - Account Engagement
Name DR Summary - MC Intelligence (fka Datorama)	Updated On 2020-09-09	Infrastructure AWS	Services Marketing Cloud