Compliance engineered for the Cloud

Salesforce maintains a comprehensive set of compliance certifications and attestations to validate our #1 value of Trust.

Resilience, BCP & DR

Trust is Salesforce’s #1 value, and to that end, we strive to continue to earn our customers’ trust on an ongoing basis. This section provides summaries the Salesforce Enterprise Resilience framework, Business Continuity Planning (BCP) and Disaster Recovery (DR) programs maintained by Salesforce for its Cloud services. Each program is managed and regularly reviewed to ensure alignment with industry standards and regulatory compliance, ensuring Salesforce can meet commercial, compliance, and operational needs.

Applicable documents by service

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Name Salesforce Health & Safety Policy	Updated On 2025-05-02	Infrastructure First party, AWS, Hyperforce, Azure, GCP	Services Agentforce & Einstein Platform B2C Commerce / Commerce Cloud (First Party) B2C Commerce / Commerce Cloud (Hyperforce) Data Cloud General (not service specific) Heroku Marketing Cloud - Account Engagement Marketing Cloud - Advertising Marketing Cloud - Engagement (First Party) Marketing Cloud - Engagement (Hyperforce) Marketing Cloud - Growth Marketing Cloud - Intelligence Marketing Cloud - Personalization MuleSoft MuleSoft Government Cloud Own by Salesforce Quip Sales Enablement Salesforce Government Cloud Plus Salesforce Government Cloud Plus - Defense Salesforce Professional Services Salesforce Services (First Party) Salesforce Services (Hyperforce) Slack Slack (GovSlack) Tableau Cloud Tableau Server
Name Salesforce Enterprise Resilience/BCP Summary	Updated On 2025-04-01	Infrastructure First party, AWS, Hyperforce	Services Agentforce & Einstein Platform B2C Commerce / Commerce Cloud (Hyperforce) Data Cloud General (not service specific) Heroku Marketing Cloud - Account Engagement Marketing Cloud - Advertising Marketing Cloud - Engagement (First Party) Marketing Cloud - Engagement (Hyperforce) Marketing Cloud - Growth Marketing Cloud - Intelligence Marketing Cloud - Personalization MuleSoft Own by Salesforce Quip Sales Enablement Salesforce Government Cloud Plus Salesforce Government Cloud Plus - Defense Salesforce Professional Services Salesforce Services (First Party) Salesforce Services (Hyperforce) Slack Tableau Cloud
Name DR Summary and Testing - Heroku	Updated On 2025-03-14	Infrastructure AWS	Services Heroku
Name DR Summary and Testing - Salesforce Services on Hyperforce	Updated On 2025-02-24	Infrastructure Hyperforce	Services B2C Commerce / Commerce Cloud (Hyperforce) Data Cloud Marketing Cloud - Growth Salesforce Services (Hyperforce)
Name DR Summary and Testing - Salesforce Services on First Party	Updated On 2025-02-12	Infrastructure First party, AWS	Services Salesforce Services (First Party)
Name Salesforce Hyperforce Infrastructure - DR Summary	Updated On 2025-02-07	Infrastructure Hyperforce	Services B2C Commerce / Commerce Cloud (Hyperforce) Data Cloud Marketing Cloud - Engagement (Hyperforce) Marketing Cloud - Growth MuleSoft Salesforce Government Cloud Plus Salesforce Services (Hyperforce) Tableau Cloud
Name DR Summary - Tableau Cloud on Hyperforce	Updated On 2025-01-17	Infrastructure Hyperforce	Services Tableau Cloud
Name DR Commitment - Slack	Updated On 2025-01-09	Infrastructure AWS	Services Slack
Name MuleSoft BCP Summary 2024	Updated On 2024-10-02	Infrastructure AWS	Services MuleSoft
Name DR Test Summary 2024 - MuleSoft	Updated On 2024-09-27	Infrastructure AWS	Services MuleSoft
Name DR/BCP Summary - Heroku Services	Updated On 2024-07-31	Infrastructure AWS	Services Heroku
Name DR Summary - Tableau	Updated On 2024-07-31	Infrastructure AWS	Services Tableau Cloud
Name DR/BCP Summary - Commerce Cloud	Updated On 2024-07-23	Infrastructure First party	Services B2C Commerce / Commerce Cloud (First Party)
Name DR Summary - Marketing Cloud Engagement (fka ExactTarget)	Updated On 2023-02-13	Infrastructure First party	Services Marketing Cloud - Engagement (First Party)
Name DR Summary - Audience Studio	Updated On 2020-12-11	Infrastructure AWS	Services
Name DR Summary - Social Studio	Updated On 2020-10-12	Infrastructure First party	Services
Name DR Summary - Pardot	Updated On 2020-10-09	Infrastructure AWS	Services Marketing Cloud - Account Engagement
Name DR Summary - MC Intelligence (fka Datorama)	Updated On 2020-09-09	Infrastructure AWS	Services Marketing Cloud - Intelligence