Customer Guide for Incident Notification

The document provides customers' a guide on how to create and maintain security contact lists for their organization, so that Salesforce can notify customers in the event of an incident. It also recommends for customers to subscribe to Trust notifications and learn more about Critical Incident Management at Salesforce

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対象サービス

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Einstein Platform

Sales Cloud Einstein、Pardot Einstein、Salesforce Inbox、Einstein Engagement Scoring、Einstein Vision and Language Services、Einstein Bots、Service Cloud Einstein、Einstein Prediction Builder、およびEinstein Act

B2C Commerce / Commerce Cloud (First Party)

Applicable to the services branded as B2C Commerce/Commerce Cloud on First Party Data Centers

B2C Commerce / Commerce Cloud (Hyperforce)

Applicable to the services branded as B2C Commerce/Commerce Cloud on Hyperforce

Data Cloud

Applicable to the services branded as Data Cloud, Customer Data Cloud (aka Salesforce Data Cloud), or Customer Data Platform (formerly branded as Salesforce CDP).

General (not service specific)

Applicable to Salesforce as an entity without the context of a specific service (Corporate Services)

Marketing Cloud Account Engagement

Marketing Cloud Account Engagement （旧Pardot）のブランド名が付されたサービスに適用されます。

Marketing Cloud - Advertising

Applicable to the services branded as Marketing Cloud - Advertising

Marketing Cloud - Engagement (First Party)

Applicable to the services branded as Marketing Cloud - Engagement

Marketing Cloud - Engagement (Hyperforce)

Applicable to the services branded as Marketing Cloud - Engagement

Marketing Cloud - Growth

Applicable to the services branded as Marketing Cloud - Growth

Marketing Cloud - Intelligence

Applicable to the services branded as Marketing Cloud - Intelligence

Marketing Cloud - Personalization

Applicable to the services branded as Marketing Cloud - Personalization

MuleSoft

MuleSoftまたはAnypointプラットフォームのブランド名が付されたサービス（"MuleSoft Services"）に適用されます。

MuleSoft Government Cloud

Applicable only to the services branded as MuleSoft Government Cloud. The MuleSoft Government Cloud is a secure, FedRAMP-compliant deployment environment that enables U.S. Government agencies to use t

Own by Salesforce

Applicable to the services branded as Own by Salesforce (formerly known as OwnCompany Inc.) which include: Backup & Recovery - Automated backups with rapid, stress-free recovery options. Data Securit

Quip

Applicable to the services branded as Quip

Sales Enablement

Applicable to the services branded as Sales Enablement (formerly branded as myTrailhead)

Salesforce Services (First Party)

Applicable to the core salesforce services branded as B2B Commerce on Lightning Experience, Chatter, Consumer Good Cloud, Customer 360 Audiences (Salesforce UCI Org SPARC), Database.com, Einstein Rela

Salesforce Services (Hyperforce)

Tableau Cloud

Applicable to the services branded as Tableau Cloud

Tableau Server

Applicable to the services branded as Tableau Server