Resilience, BCP & DR

Trust is Salesforce’s #1 value, and to that end, we strive to continue to earn our customers’ trust on an ongoing basis. This section provides summaries the Salesforce Enterprise Resilience framework, Business Continuity Planning (BCP) and Disaster Recovery (DR) programs maintained by Salesforce for its Cloud services. Each program is managed and regularly reviewed to ensure alignment with industry standards and regulatory compliance, ensuring Salesforce can meet commercial, compliance, and operational needs.

Related documents

Documents in this category

Name	Updated On	Infrastructure	Services
DR Summary and Testing - Heroku	2026-03-27	AWS	Heroku
DR Summary and Testing - Salesforce Backup and Recover	2026-02-27	AWS	Own by Salesforce
DR Summary and Testing - Salesforce Services on First Party	2026-02-23	First party AWS	Salesforce Services (First Party)
DR Summary and Testing - Salesforce Services on Hyperforce	2026-02-11	Hyperforce	B2C Commerce / Commerce Cloud (Hyperforce) Data Cloud Marketing Cloud - Growth Edition and Marketing Cloud Advanced Edition Salesforce Services (Hyperforce) Tableau Next
DR Commitment - Slack	2026-02-04	AWS	Slack
DR Test Summary 2025 - MuleSoft	2025-08-11	AWS	MuleSoft
MuleSoft BCP Summary 2025	2025-08-11	AWS	MuleSoft
Salesforce Health & Safety Policy	2025-05-02	First party AWS Hyperforce Azure GCP	Agentforce & Einstein Platform B2C Commerce / Commerce Cloud (First Party) B2C Commerce / Commerce Cloud (Hyperforce) Data Cloud General (not service specific) Heroku Marketing Cloud - Account Engagement Marketing Cloud - Advertising Marketing Cloud - Engagement (First Party) Marketing Cloud - Engagement (Hyperforce) Marketing Cloud - Growth Edition and Marketing Cloud Advanced Edition Marketing Cloud - Intelligence Marketing Cloud - Personalization MuleSoft MuleSoft Government Cloud Own by Salesforce Quip Sales Enablement Salesforce Professional Services Salesforce Services (First Party) Salesforce Services (Hyperforce) Slack Slack (GovSlack) Tableau Cloud Tableau Server
Salesforce Enterprise Resilience/BCP Summary	2025-04-01	First party AWS Hyperforce	Agentforce & Einstein Platform B2C Commerce / Commerce Cloud (First Party) B2C Commerce / Commerce Cloud (Hyperforce) Data Cloud General (not service specific) Heroku Marketing Cloud - Account Engagement Marketing Cloud - Advertising Marketing Cloud - Engagement (First Party) Marketing Cloud - Engagement (Hyperforce) Marketing Cloud - Growth Edition and Marketing Cloud Advanced Edition Marketing Cloud - Intelligence Marketing Cloud - Personalization MuleSoft Own by Salesforce Quip Sales Enablement Salesforce Professional Services Salesforce Services (First Party) Salesforce Services (Hyperforce) Slack Tableau Cloud Tableau Next
DR Summary - Marketing Cloud Engagement (fka ExactTarget)	2025-02-13	First party	Marketing Cloud - Engagement (First Party)