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Resilience, BCP & DR

Resilience, BCP & DR

Trust is Salesforce’s #1 value, and to that end, we strive to continue to earn our customers’ trust on an ongoing basis. This section provides summaries the Salesforce Enterprise Resilience framework, Business Continuity Planning (BCP) and Disaster Recovery (DR) programs maintained by Salesforce for its Cloud services. Each program is managed and regularly reviewed to ensure alignment with industry standards and regulatory compliance, ensuring Salesforce can meet commercial, compliance, and operational needs.

Related documents

Documents in this category

Name
Updated On
InfrastructureServices
DR Summary and Testing - Salesforce Services on First Party2025-08-21
First party
AWS
Salesforce Services (First Party)Salesforce Services (First Party)
DR Test Summary 2025 - MuleSoft2025-08-11
AWS
MuleSoftMuleSoft
MuleSoft BCP Summary 20252025-08-11
AWS
MuleSoftMuleSoft
Salesforce Health & Safety Policy2025-05-02
First party
AWS
Hyperforce
Azure
GCP
Agentforce & Einstein PlatformAgentforce & Einstein Platform
B2C Commerce / Commerce Cloud (First Party)B2C Commerce / Commerce Cloud (First Party)
B2C Commerce / Commerce Cloud (Hyperforce)B2C Commerce / Commerce Cloud (Hyperforce)
Data CloudData Cloud
General (not service specific)General (not service specific)
HerokuHeroku
Marketing Cloud - Account EngagementMarketing Cloud - Account Engagement
Marketing Cloud - AdvertisingMarketing Cloud - Advertising
Marketing Cloud - Engagement (First Party)Marketing Cloud - Engagement (First Party)
Marketing Cloud - Engagement (Hyperforce)Marketing Cloud - Engagement (Hyperforce)
Marketing Cloud - GrowthMarketing Cloud - Growth
Marketing Cloud - IntelligenceMarketing Cloud - Intelligence
Marketing Cloud - PersonalizationMarketing Cloud - Personalization
MuleSoftMuleSoft
MuleSoft Government CloudMuleSoft Government Cloud
Own by SalesforceOwn by Salesforce
QuipQuip
Sales EnablementSales Enablement
Salesforce Professional ServicesSalesforce Professional Services
Salesforce Services (First Party)Salesforce Services (First Party)
Salesforce Services (Hyperforce)Salesforce Services (Hyperforce)
SlackSlack
Slack (GovSlack)Slack (GovSlack)
Tableau CloudTableau Cloud
Tableau ServerTableau Server
Salesforce Enterprise Resilience/BCP Summary2025-04-01
First party
AWS
Hyperforce
Agentforce & Einstein PlatformAgentforce & Einstein Platform
B2C Commerce / Commerce Cloud (Hyperforce)B2C Commerce / Commerce Cloud (Hyperforce)
Data CloudData Cloud
General (not service specific)General (not service specific)
HerokuHeroku
Marketing Cloud - Account EngagementMarketing Cloud - Account Engagement
Marketing Cloud - AdvertisingMarketing Cloud - Advertising
Marketing Cloud - Engagement (First Party)Marketing Cloud - Engagement (First Party)
Marketing Cloud - Engagement (Hyperforce)Marketing Cloud - Engagement (Hyperforce)
Marketing Cloud - GrowthMarketing Cloud - Growth
Marketing Cloud - IntelligenceMarketing Cloud - Intelligence
Marketing Cloud - PersonalizationMarketing Cloud - Personalization
MuleSoftMuleSoft
Own by SalesforceOwn by Salesforce
QuipQuip
Sales EnablementSales Enablement
Salesforce Professional ServicesSalesforce Professional Services
Salesforce Services (First Party)Salesforce Services (First Party)
Salesforce Services (Hyperforce)Salesforce Services (Hyperforce)
SlackSlack
Tableau CloudTableau Cloud
Tableau NextTableau Next
DR Summary and Testing - Heroku2025-03-14
AWS
HerokuHeroku
DR Summary and Testing - Salesforce Services on Hyperforce2025-02-24
Hyperforce
B2C Commerce / Commerce Cloud (Hyperforce)B2C Commerce / Commerce Cloud (Hyperforce)
Data CloudData Cloud
Marketing Cloud - GrowthMarketing Cloud - Growth
Salesforce Services (Hyperforce)Salesforce Services (Hyperforce)
Tableau NextTableau Next
DR Summary - Marketing Cloud Engagement (fka ExactTarget)2025-02-13
First party
Marketing Cloud - Engagement (First Party)Marketing Cloud - Engagement (First Party)
Salesforce Hyperforce Infrastructure - DR Summary2025-02-07
Hyperforce
B2C Commerce / Commerce Cloud (Hyperforce)B2C Commerce / Commerce Cloud (Hyperforce)
Data CloudData Cloud
Marketing Cloud - Engagement (Hyperforce)Marketing Cloud - Engagement (Hyperforce)
Marketing Cloud - GrowthMarketing Cloud - Growth
MuleSoftMuleSoft
Salesforce Services (Hyperforce)Salesforce Services (Hyperforce)
Tableau CloudTableau Cloud
Tableau NextTableau Next
DR Summary - Tableau Cloud on Hyperforce2025-01-17
Hyperforce
Tableau CloudTableau Cloud

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