Agentforce & Einstein Platform

Applicable to the services and features branded as:

Agentforce (collectively, "Agentforce") which includes the following features: Agentforce Assistant, Agentforce Sales Coach, Agentforce SDR, Agentforce Service Agent
Einstein Bots
Einstein Copy Insights
Einstein Conversation Insights
Einstein for Platform, which includes the following features: Agentforce Assistant, Prompt Builder, Einstein for Formulas, Field Generation, Einstein for Flow
Einstein for Sales, which includes the following features: Agentforce Assistant, Prompt Builder, Einstein for Formulas, Field Generation, Einstein GPT for Sales, Sales Cloud Einstein, Contracts AI, Transaction Disputes, Automatic Contact Enhancements

Please refer to the "Audits and Certifications" section of the service-specific Security, Privacy and Architecture documentation for details regarding the security and privacy related audits and certifications received.

Related documents

Documents associated with this service

Name	Updated On	Infrastructure	Category
Salesforce EU Processor Binding Corporate Rules	2026-05-06	First party AWS Hyperforce	Salesforce BCRs
Salesforce UK Processor Binding Corporate Rules	2026-05-06	First party AWS Hyperforce	Salesforce BCRs
PCI ASV Network Scan - Hyperforce AMER (US East 1) N.Virginia	2026-05-03	Hyperforce	PCI DSS
PCI ASV Network Scan - Hyperforce AMER (US East 2) Ohio	2026-05-03	Hyperforce	PCI DSS
PCI ASV Network Scan - Hyperforce AMER (US West 2) Oregon	2026-05-03	Hyperforce	PCI DSS
PCI ASV Network Scan - Hyperforce APAC (North East 1) Tokyo, Japan	2026-05-03	Hyperforce	PCI DSS
PCI ASV Network Scan - Hyperforce APAC (North East 2) Seoul, South Korea	2026-05-03	Hyperforce	PCI DSS
PCI ASV Network Scan - Hyperforce APAC (South 1) Mumbai, India	2026-05-03	Hyperforce	PCI DSS
PCI ASV Network Scan - Hyperforce APAC (South East 2) Sydney, Australia	2026-05-03	Hyperforce	PCI DSS
PCI ASV Network Scan - Hyperforce APAC (South East 3) Indonesia	2026-05-03	Hyperforce	PCI DSS