Agentforce & Einstein Platform

Applicable to the services and features branded as:

Agentforce (collectively, "Agentforce") which includes the following features: Agentforce Assistant, Agentforce Sales Coach, Agentforce SDR, Agentforce Service Agent
Einstein Bots
Einstein Copy Insights
Einstein Conversation Insights
Einstein for Platform, which includes the following features: Agentforce Assistant, Prompt Builder, Einstein for Formulas, Field Generation, Einstein for Flow
Einstein for Sales, which includes the following features: Agentforce Assistant, Prompt Builder, Einstein for Formulas, Field Generation, Einstein GPT for Sales, Sales Cloud Einstein, Contracts AI, Transaction Disputes, Automatic Contact Enhancements

Please refer to the "Audits and Certifications" section of the service-specific Security, Privacy and Architecture documentation for details regarding the security and privacy related audits and certifications received.

Related documents

Documents associated with this service

Name	Updated On	Infrastructure	Category
SOC 1 Report - Salesforce Agentforce Operations	2026-06-09	Hyperforce	SOC 1
SOC 2 Report - Salesforce Agentforce Operations	2026-06-09	Hyperforce	SOC 2
Spain ENS High - Agentforce & Einstein Platform	2026-06-09	Hyperforce	Spain Esquema Nacional de Seguridad (ENS)
Spain ENS High - Corporate Services	2026-06-09	First party	Spain Esquema Nacional de Seguridad (ENS)
SOC 2 Report - Einstein Relationship Insights	2026-06-08	Hyperforce	SOC 2
SOC 3 Report - Einstein Relationship Insights	2026-06-08	Hyperforce	SOC 3
SOC 1 Report - Corporate Services	2026-06-05	First party AWS Hyperforce	SOC 1
SOC 2 Report - Corporate Services	2026-06-05	First party AWS Hyperforce	SOC 2
Vulnerability/Penetration Report Summary-Service Cloud Einstein & Generative AI	2026-06-03	AWS	External Security Assessments
Text Eval Model	2026-06-02	First party	Salesforce-owned Model Cards